Privacy Policy

30/04/2021

This Privacy Policy explains how We collect, use and disclose data when You use this Website and associated Services. It tells You about Your privacy rights, how the law protects You, the rights you have and how you can contact us. 

Interpretation and Definitions

Interpretation

Capitalised words are defined as follows and shall have the same meaning regardless of whether they appear in singular or in plural:

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account secured via a password, created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Feepo Limited, 3 Copse Close, Petersfield. 

  • Cookies are small pieces of text that are sent as files to Your computer or mobile device when You visit most websites. Cookies may be delivered by Us (first-party cookies) or delivered by a third-party partner or supplier (third-party cookies). 

  • Country refers to: United Kingdom

  • Device means any device that is used to access the Service such as a computer, a mobile phone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service includes but is not limited to the public-facing Website, the subscription-based section of the Website, associated communications, promotions, courses and events.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company in connection with or to facilitate the delivery of the Service or to operate the Company (for example to provide payment processing, customer service, business analytics, security and compliance services or advertising or communications).

  • Supplier refers to third-party providers that the Company may partner with, in order to offer the Service or other associated products (e.g. nutritionists, physios, equipment providers etc) 

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in, interact with or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, Your device’s Internet Protocol (IP) address, unique device identifiers, device type, browser type, browser version and interactions such as the duration of a page visit, the pages accessed, links clicked along with associated dates and times and other diagnostic data). 

  • Website refers to FEEPO, accessible from www.feepo.co.uk

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain personal data, as necessary. This may include, but is not limited to:

  • Name, email address, telephone number and home or billing addresses

  • Payment information such as payment card number, expiry date and billing address

  • Medical history, injury info, gender (only when subscribing to 1-1 coaching or a Individualised Programme)

  • Reviews, feedback, survey responses or comments

When you use Our Service, we automatically collect Usage Data from your Device. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Our Cookies Policy further explains how we use cookies and similar tracking technology. 

Use of your Personal Data

The Company may use your Personal Data for various purposes including: 

  • Providing you the Service as a guest or Account holder, depending on the subscription model and associated functionalities available to You 

  • Creating, maintaining and updating your user Account and authenticating you as an Account Holder

  • Enabling and facilitating acceptance and processing of payments, coupons, offer codes and other transactions

  • Collecting reviews, feedback surveys or comments 

  • Responding to Your questions and requests for information

  • Enabling communication between you and any Suppliers (such as nutritionists, physios, equipment providers etc.)

  • Contacting You (such as by text, email or phone or via social media) to provide information about the Service, associated marketing or other purposes described in this privacy policy

  • Marketing our Service, optimising such marketing to be more relevant to you and measuring and analysing the effectiveness of Our marketing

  • Administering promotions such as contests, giveaways or competitions 

  • Providing customer service to You

  • Securing our Website

  • Complying with applicable laws, protecting our and Your rights and interests, defending ourselves and responding to law enforcement, other legal authorities and requests that are part of a legal process.

Lawful basis for Processing

We will collect Personal Data from you only where:

  • It is necessary to perform a contract with you (e.g. provide you with the Service, process a payment or create an Account at your request);

  • It is in our legitimate interest and not overridden by your rights (e.g. to improve the Service, the Website, for security purposes or as part of customer service handling);

  • we have your consent to do so (e.g. certain types of marketing); or

  • we have a legal obligation to collect such information (e.g in relation to Our finance or tax obligations)

Sharing of your Personal Data

We may share your Personal Data as described below and as permitted by applicable law:

  • Service providers in order to deliver the Services to You, operate the Website and provide other support such as analytics and marketing services. These service providers are required to protect the Personal Data we share with them and can only use it on Our instruction. They are not allowed to use it for their own purposes;

  • Suppliers, where applicable in the event that we partner with another provider such as a physiotherapist, nutritionist or equipment provider. 

  • Business partners and offers if we provide a Service in conjunction with a business partner. In most cases you will be re-directed to the website of the business with notice. 

  • Legal rights and obligations may require us to disclose Your Personal Data to enforce our policies, or where permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, to protect or defend Our property, people and other rights or interests or to investigate possible wrongdoing in connection with the Service.

  • Corporate transactions – We may share your Personal Data in connection with a corporate transaction, such as a merger, consolidation or asset sale or in the unlikely event of bankruptcy. 

Please be aware that when You share complete a review, comment or interact in the public areas of the Website with other users, such information may be viewed by all users and may be publicly distributed outside of the Website. 

If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. These activities will be governed by the privacy policy of the Third-Party Social Media Service.

Your rights and choices

You have the following rights and choices with respect to Your Personal Data:

  • If you have an account with Us, you may change your communication preferences by logging in and updating Your information in your Account

  • You can also update the accuracy of your Personal Data by logging in to your Account or contacting Us

  • You can control Our use of certain Cookies by following the guidance in our Cookies Policy [link]

  • If you no longer wish to receive marketing and promotional emails, you can unsubscribe by clicking the ‘unsubscribe’ link in the email.  Please be aware that if you choose to unsubscribe from marketing emails, We may still send You important transactional and account-related messages from which you will not be able to unsubscribe. 

  • If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew Your consent, and it will not affect our processing of your Personal Data that is conducted in reliance on a legal basis other than consent. 

  • You may also:

    • request a copy of your Personal Data 

    • request information about the purpose of the processing activities

    • deletion your personal information

    • object to Our use or disclosure of your Personal Data

    • Restrict the processing of your Personal Data or

    • Port your Personal data.

In addition to the above rights, you may have the right to complain to the Information Commissioner’s Office (the ICO) about Our collection and use of Your personal data, however we request that you contact us first, so that we can do our best to resolve your concern. To request any of the rights above, please contact Us (see below). We will respond within the statutory timeframe and in accordance with applicable data protection laws.

Retention of Your Personal Data

The Company will retain Your Personal Data in accordance with all applicable laws and only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria we use to determine our retention periods include; the duration of our relationship with You, including the length of time You retain an Account with Us, whether we have a legal obligation in relation to your Personal Data (e.g. financial or tax obligations in relation to your use of the Service, contractual obligations, litigation needs or regulatory investigations). 

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where Our Service Providers, Suppliers or Business Partners involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of region or country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information. 

Security of Your Personal Data

The security of Your Personal Data is important to Us, and we are committed to taking appropriate steps to protect the information we collect. It is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any material changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or about Our use of your Personal Data, You can contact us by emailing: hello@feepo.co.uk